Frequently Asked Questions

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Candle Care & Safety

All candles come with a general candle use and safety sticker on the bottom, but we recommend paying extra attention to the ones listed below to get the most out of your candle:

• Always trim your wick to 1/4" each time before you light your candle. This provides a more stable flame which results in a longer, more even burn. It also helps to prevent your candle from smoking.
• Make sure each time you light your candle you’re allowing the melt pool to fully reach the edges of the jar. This will help to prevent tunneling and increase the life of your candle.
• Never leave your candle burning unattended and keep it out of reach of small children and pets.
• Keep your candle away from drafts, vents, and ceiling fans when lit to promote even burning.
• Use caution when moving your candle, either while lit or after it’s been extinguished. The container may be hot and the melted wax can burn you.

What is the processing and shipping time?

All candles are made to order in small batches to ensure the utmost quality, so please allow 5-7 business days after payment for your item to ship. We want your candle to be perfect before heading over to its new home!

Can I cancel my order?

Cancellations are accepted within 24 hours from placing the order. To request an order cancellation please email us at: bookedcandles@gmail.com with your order number and we will assist you with your cancellation. 

My candle arrived damaged, now what?

We will replace all products that arrive broken. Please contact us at: bookedcandles@gmail.com with your order number, a picture of the product(s), and a list of what needs to be replaced. We will get you a replacement shipped out ASAP!

Do you offer wholesale?

We do! If you’re interesting in selling our candles in your store please fill out the form here. Once we’ve reviewed your application, we’ll reach out on how to place your first order!

What wax do you use?

We use 100% soy wax for our candles. It’s a non-petroleum based product derived from soybeans. We also get our wax from a North Carolina supplier which helps to reduce carbon emissions.

Soy wax produces a slower and cooler burn. This helps the candle and its scent to last longer!

What fragrance do you use to scent the candles?

We use high-quality, clean fragrance oils that are specifically made for candles that contain essential oil components. All of our fragrances are phthalate and paraben free in addition to being free of a long list of other chemicals known to cause cancer and other health issues.

How do I reuse the container?

Once there is about a 1/4 inch of wax left in your candle, stop burning it. We find the easiest way to remove the wax is to let it harden and then pour hot water into the container. This will help the remaining wax lift to the surface where it will re-solidify as a disk on top of the water that you can then remove.

Once the wax has been removed you can clean the container with hot, soapy water to remove any residue and help remove the label.